In Focus

Customer service delays cost Singapore $1.24b in wages

An average Singaporean spends 16.1 hours on hold for service complaints.

Fintech start-up accelerates loan approval process for financial inclusion

Smile API CEO Jerome Eger is committed not just to speed, but secured access to employment data.

ION Orchard marks 15 years as a premier retail destination

The mall is proactive in conducting surveys to identify trends and optimise its tenant mix.

ION Orchard dives into gamification amidst experiential retail demand

The mall’s in-app augmented reality game offers more than 30 rewards.

Lendela on why banks need fintechs to buoy loan growth

Loan demand has doubled in Singapore, and fintechs can help onboard quality clients.

How will HDB's self-listing portal impact the need for real estate agents?

Sellers just need a valid Intent to sell to list their flats independently.

Less experience, more AI knowledge wins jobs

Seven in ten companies are reluctant to hire individuals without AI skills.

Sale of shophouses tied to money laundering probe revives market

The shophouse market saw a 31.3% QoQ increase in sales.

Singapore's maternity leave falls short for many moms: report

Five in 10 working moms want extended leave policies.

Why executives struggle in adopting necessary green technologies

About 81% of the real estate sector indicated full preparedness.

Singaporeans turn to AI for shopping recommendations

For health concerns, however, many still prefer humans over AI.

New guideline restricts rejections of flexible work arrangement requests to business factors

By December this year, employees whose requests were rejected based on bias can seek union aid.