bp bags Digital – Energy prize in MYTEA 2021

The company’s Identity Transformation Programme provides structured protection and digital capabilities to its workforce.

Modernising a company’s operations is an ever-present challenge in the competitive environment of today. bp’s Business Service Centre Asia, whose support to the wider bp group includes human resources, integrated supply and trading, petrochemicals, procurement, finance and group audit and tax, has supported this challenge through its Identity Transformation Programme. Launched in 2017 the programme has enhanced the company’s cloud capabilities and solutions, and provided ease of access to its employees, suppliers, and customers. The impressive results of this programme make bp a deserving recipient of the Malaysia Technology Excellence Award 2021 in the Digital – Energy category.

An important component of the Identity Transformation Programme are the self-service password reset (SSPR) and multi-factor authentication (MFA) features. To enable these processes, SSPR was implemented for bp employees globally, giving them round-the-clock access to self-service capability from any device or location when they are locked out of their accounts. MFA, which adds a layer of protection to the password, is crucial in cutting the risk of cybersecurity attacks. Thus, in collaboration with Microsoft, MFA was deployed across bp’s global operations in 2018. SSPR was also expanded to include BP contractors and vendors globally.

Another key development was the launch of partner collaboration capability in 2019 across all of the company’s entities. Employees were able to grant ‘ partner’ access to external users, enabling them to collaborate and access bp applications and resources. Thus, bp partners can manage their digital identity and be granted access to the applications and resources they require. This increased efficiency without the need for IT administrator intervention. Furthermore, fewer documents have to be emailed, which reduces the risk of data loss and allows better data management via Office 365. At present, bp has a large number of active partner accounts via Azure B2B, which is widely used for collaboration of this nature. The company’s accomplishments are the following: (1) enabling all staff and contractors to work from home seamlessly and safely; (2) further improving cybersecurity across the company by deploying MFA to employees globally within a nine-month period in 2018; and (3) collaborating effectively and enhancing digital capabilities through Azure B2B and improving work processes by means of advanced tools such as Office 365.

The business service centre’s diverse team based in Kuala Lumpur supports the operations of more than 60 countries in the Asia-Pacific region, Australasia, Angola, South Africa, the United States and the United Kingdom. grew by 21.48%. In the same year, its net profit margin expanded by 0.67%.

Watch our interview with Simran Kaur Gill, Principal Platform Engineer to know more about their company and their winning entry.