Tracesafe’s SafeTown wins top IoT award in SBR Technology Excellence Awards

It was awarded under the real estate category for introducing an innovative solution.

Recognising the need to improve services and to tighten security in various public and private areas, Tracesafe Asia Pacific Pte Ltd (Tracesafe) came up with an innovative solution to digitise and modernise new processes.

Traditionally, security guard service firms relied heavily on the strength of their manpower to conduct security prowling. However, the usual practice for security prowling is only focused on the number of "check-ins" at an appointed location that would determine if the task has been completed. This lack of control in time would tend to cripple the management's proficiency.

To address the above challenge faced by our customers, Tracesafe introduced SafeTown. The SafeTown solution provides detailed reports on the security prowling process from start to end.

The solution focuses on outcomes that maximise the efficiency of the security prowling contract and provide insightful information on Time KPI, Route Sight and Violation Alerts such as entering into restricted areas which are not tracked presently.

SafeTown is implemented during a pandemic non-travel period and has shown the ease of deployment.

The integrated security workforce management platform provides the management with real-time access to the information they need - whether it's scheduling, on-site assignments, or reporting.

With SafeTown, security operations can be managed from a single dashboard. It enables an optimised manpower allocation, improved productivity, and allows management to make better business decisions.

For this innovative project, the company was given the IoT - Real Estate award in the SBR Technology Excellence Awards, hosted by Singapore Business Review.

The annual awards programme highlights technological innovations, recognising exceptional companies in Singapore that are riding the digital disruption wave and leading the technological revolution and digital journeys of their respective industries.

The SBR Technology Excellence Awards is part of the regional Asian Technology Excellence Awards now running in 50 countries.

In giving the award, the judging panel took into consideration three major achievements of the company.

First is that it made use of data and analytics to improve the security gaps and management of security guards.

Second is that it was able to provide high visibility of 100 security guards when they are conducting security prowling or any other security duties within the premises.

Third, the project was done by pivoting into the new business model based on the outcome of the services provided rather than the headcount model.

According to the company, TraceSafe has partnered with Dynamo Singapore to implement the solution at KL Eco City. The area encompasses a 25-acre integrated mixed-use development anchored by commercial offices, residential towers, lifestyle, retail outlets, and a business class hotel.

Ever since its deployment, the security operation process has been more productive and allows high visibility of 100 security personnel’s daily routine inspections.

It was told that the security management of the development observed a boost in levels of security and more efficient processes in its services with SafeTown. This shows the success that the product has introduced to the client’s overall services.

Watch the interview below to know more about their winning project: