Crawford & Company Singapore wins SBR International Business Awards 2022 for general insurance

The company broadens career opportunities and improves the chances of career progression for loss adjusters with a clear technical pathway. 

Crawford & Company Singapore secured an award under the General Insurance category for its GTS Accreditation Program in the SBR International Business Awards. Launched in 2014, the SBR International Business Awards is a prestigious programme honouring foreign companies in Singapore with recognition of their outstanding projects

Based in Atlanta, Crawford & Company is the world’s largest publicly listed independent provider of claims management and outsourcing solutions to insurance companies, brokers, and corporations with an expansive global network servicing clients in more than 70 countries. 

For over 80 years, Crawford has led the industry through a relentless focus on people and the innovative tools that empower them. One of Crawford’s core competencies is its ability to handle large and/or complex claims, an area of expertise that resides in its Global Technical Services (GTS) team. Crawford’s Global Technical Services (GTS) is a team of experts with the experience and industry focus to evaluate and assess damages for major claim events under extreme conditions. 

Covering virtually every industry and geographic region, their team of strategic loss managers and technical adjusters is the largest and most experienced in the world. 

With the purpose to restore lives, businesses, and communities, Crawford GTS Accreditation Program was introduced to recognise talents, strengthen their core competencies at Crawford and provide our clients with specialised experts who can handle the most unique claims challenges. The programme offers a clear technical development pathway and endorses our people who have the qualifications, and experience, and have demonstrated exemplary performance in their role as loss adjusters. 

Aimed to provide a clear career path unique to loss adjusters, this certification programme is strategically structured to enhance local talents and expand the region’s talent pool. 

The accreditation programme is open to all experienced loss adjusters at Crawford in Asia. Applicants are assessed based on performance, workflow, work classification, international experience and any other factors appropriate to the individual circumstances. Successful applicants are endorsed in one of three adjuster levels - GTS Adjuster, Senior General Adjuster (SGA), and Executive General Adjuster (EGA). 

Each level will have varying business and leadership responsibilities that provide progression opportunities to the next higher level. The programme also recognises skills, improves capability, and provides a clear career path for their adjusters so that they are empowered to grow, emboldened to act, and inspired to innovate.

Through the programme, the company have seen an immense improvement in its key performance index (KPI), leadership skills, as well as a noticeable increase in customer satisfaction. The programme also improves the quality of Crawford’s technical delivery and supports the progress of local talents. 

The Crawford Asia - Global Technical Services Adjuster Accreditation Program also offered more opportunities in leadership, opening doors in managing large and complex losses, and allowing regional secondment and cross-country experience.

Watch the interview below to know more about their winning project: