8 in 10 Singapore laundry shops have vague liability coverage terms: report

1 in 3 did not indicate a cap on liability.

Having a semblance of a liability coverage for consumers in their terms & conditions isn’t enough for Singapore’s laundry shops.

According to a report by the Consumers Association of Singapore, though 29 out of 30 shops had some form of liability coverage, 27 of the shops failed to explain their liability coverage clearly to customers.

“On top of this, only seven shops asked for the consumer’s signature to acknowledge the existence of the terms & conditions,” the report said.
Meanwhile, some shops also do not specify the extent of their liability coverage and cap.
“However, most shops do limit their liability to a certain multiple of the rate charged for cleaning the article. Furthermore, stated liability for loss and damage of items varied across the shops. There were 21 shops that had liability coverage for both loss and damage of articles, five shops had liability coverage for lost articles only and three shops did not state the extent of their liability coverage,” the report said.