SingPost sees service delays in the US behind security measures

The company advises customers to post their items earlier, especially on holiday season.

Due to heightened aviation security measures imposed on airlines flying into the United States from 18 November 2010, there may be potential air transportation capacity constraints resulting in delays. There may also be additional delays due to enhanced airline and customs screening of all items at Singapore and US, according to a Singpost report.

International air mail service including registered articles and parcel items as well as Speedpost items from Singapore to United States may be subject to delays. Like all other postal administrations, SingPost is monitoring the situation closely. SingPost wishes to advise customers to post their items earlier, especially in view of the coming peak holiday season.

To ensure smooth delivery, customers are advised to:

• State clearly the content for packages;
• Indicate the return address on the back of the envelope;
• Ensure the correct postage;
• Ensure the address is correct and complete; and
• Provide the addressee’s contact number where possible.

Customers are also advised to consider the following when preparing packages:

• Use good quality packaging materials, for example select a box that is strong enough to protect the contents. Leave space for cushioning inside the carton.
• Cushion contents appropriately, for example with bubble wrap or foam to avoid damage during shipping.
• Wrap each item separately when packing more than one item in the same box.
• Pack tightly to avoid shifting.
• Always use tape that is designed for shipping, such as pressure-sensitive tape, nylon-reinforced craft paper tape, or fiberglass-reinforced pressure sensitive tape. Do not use wrapping paper, string, masking tape or cellophane tape.