Grab introduces non-emergency transport service

More than 250 driver-partners rostered for the 24-hour service.

Grab has introduced GrabResponse, a non-emergency transport service to ferry stable and clinically well individuals to hospitals, according to a press release. These individuals include those who are on stay-home notice (SHN) or are suspects in COVID-19 cases.

More than 250 volunteer Grab driver-partners have been enrolled, trained, rostered on eight-hour shifts for the 24-hour service. They have also undergone a classroom and hands-on training conducted by the Singapore Civil Defence Force.

Participating driver-partners are required to put on masks and Personal Protective Equipment (PPE) for every trip, which they can collect at a designated, central location, and discard at decontamination zones. They are also required to clean and disinfect their vehicles after each trip.

A helpline manned by a Grab operations team is also available in assisting driver-partners. Vehicles assigned to the service are not deployed for any other Grab services.

The service was piloted in late March to support the Ministry of Health (MOH)’s efforts to complement existing ambulance services and is available only to authorised MOH dispatchers who can transfer a case to healthcare facilities.