M1 launches remote technical support for computers and smartphones

Subscribers can call on mFix service to optimize and fix their PCs and smartphones.

M1 will offer Singapore’s first remote technical support service for personal computers and smart phones via a new service called mFix starting on Thursday.

With mFix, M1 customers will be able to optimise the performance of their PCs and smart phones in the comfort of their homes and offices just by dialing the M1 customer service hotline at 1663. Software installation, set-up and various support services including malware and virus removal will be available through mFix, according to an M1 report.

Once the customer calls the hotline, an agent will connect remotely to the customer’s computer or smartphone via an Internet connection. The customer can then leave his computer or smartphone unattended while it is being remotely serviced.

M1 will offer customers a suite of five services, offered individually or as part of a subscription plan :

• PC optimisation, such as cleaning up disk, rearranging data or removing temp files, to enable the PC to run faster and more efficiently;
• PC diagnostics, which include a full assessment of hardware and software;
• Malware and virus removal;
• Software installation; and
• Remote smartphone support, which includes e-mail configuration, Internet tethering, and data backup.

Privacy and data security will not be compromised as files and documents kept in the computers and smartphones will not be affected or accessed during the remote service. Connection between the customer’s device and M1’s remote agent throughout the session is protected with a 256-bits SSL encryption.

“mFix offers convenience and saves precious time for busy Singaporeans who no longer have to wait in queues to service their PCs and other devices. Most of the common services required can be done within the comfort of their homes and offices,” said P. Subramaniam, Chief Marketing Officer of M1. “We expect that our new remote support services will increase customer satisfaction and differentiate M1 in the marketplace.”

Customers can enjoy mFix services on a subscription basis (with one-year contract) or pay a one-time charge per service.