Singapore retailers slow to adopt self-checkout

Less than two in 10 retailers offer such feature.

Five in 10 shoppers in Singapore want more retailers to offer self-checkout options, data from Adyen showed.

This preference is likely driven by their expectation for a fast and easy checkout online and in-store.

Retailers, however, are falling behind in providing shoppers with such an experience.

Data for Adyen showed that only 18% of retailers offer self-checkout, whilst 21% have mobile point-of-sale solutions.

Online payment experiences are also falling short, with just 19% of Singaporean retailers
supporting one-click checkouts.

Less than three in 10 also accept digital wallets, whilst only 16% support Buy Now, Pay Later (BNPL) online and in-store.

Adyen highlighted that nowadays, it's not only cash being set aside in some markets; physical cards are also becoming obsolete, with 31% of consumers ditching wallets in favour of phone payments.