PLQ's newest robot resident Oscar to assist mall goers

The AI-enabled robot can provide wayfinding services and admonish illegal smokers in the area.

An AI-enabled robot named Oscar will be patrolling the Paya Lebar Quarter (PLQ) in Singapore providing 24/7 wayfinding services and interacting with visitors and shoppers as part of smart security services firm Certis' recent launch of its Security+ upgrade to bring enhanced and safe experiences at PLQ.

Aside from wayfinding services, Oscar can detect and sound alerts upon encountering illegally parked bicycles, fires, and people smoking in non-designated areas or loitering in PLQ after hours. It also has the capabilities to broadcast pre-planned or emergency messages to the public.

By the fourth quarter of 2021, shoppers can use the touch screen of Oscar to access the mall directory. Oscar will then be able to identify crowding and play messages to inform shoppers to adhere to safe distancing measures. 

Aside from Oscar, Security+ incorporates leading technology into security services to integrate management and security services across multiple sites. With technology, productivity levels of mall operations will increase while maintaining security and high service delivery standards, providing shoppers and visitors with a safer and better shopping experience.

Security+ is monitored by the BPRO® Command Centre (BCC) located remotely at Certis' Commonwealth office in Singapore, which will receive information feeds from CCTVs, sensors, and intercom systems spread across the four PLQ buildings. The BCC will also receive live feeds from Oscar and can make use of data surveillance to resolve issues such as locating missing children or items.

“Certis' Security+ has continued to deliver strong business outcomes of higher efficiency and productivity for our customers. Across many commercial buildings and malls we secure, Certis has delivered more than 25% increase in productivity and efficiency levels,” Certis Singapore Chief Executive Ronald Poon said.