Enough steps taken to ensure support with digital banking: MAS

Deploying ambassadors and phone banking were some of solutions rolled out.

Responding to a parliamentary query, the Monetary Authority of Singapore (MAS) said that banks had taken enough steps to ensure that the less technologically savvy will be well supported in the use of digital banking. 

“Examples include deploying digital ambassadors at their branches to guide customers to perform transactions via digital channels, and working with community partners to organise digital literacy programmes to help elderly customers acquire digital skills and bolster digital inclusion,” said Gan Kim Yong, deputy prime minister and minister for trade and industry and chairman of MAS. 

Branch and phone banking were also made available for people who prefer to bank through non-digital ways. 

MAS said banks monitor and manage queue time at their branches by implementing mobile ticketing services and providing priority assistance for elderly customers. They have also increased their manpower to manage surges at branches during peak periods.