SingNet slammed with $90,000 fine for pay-TV disruption

Hardware failure was the culprit.

The Media Development Authority (MDA) has fined SingNet Pte Ltd S$90,000 for its Singtel TV disruption on 3 February 2015.

The incident, which started at around 10.00 p.m., lasted nearly two hours and affected about 11,000 Singtel TV subscribers across Singapore. 

Those affected were unable to boot up their set-top boxes or access on-demand content. Investigations revealed that SingNet was first alerted to the service disruption by customers calling its hotline. 

The cause of the service disruption was hardware failure. 

“Although SingNet had undertaken remedial actions following the incident to improve the detection system and response time, MDA notes that this is the second time in two years that SingNet has contravened the Quality of Service condition of its Nationwide Subscription Television Service Licence. MDA has thus imposed a financial penalty of $90,000,” MDA said.