Check out Knight Intelligence and Forensics’ security consulting specialty

See how the company managed to establish a trusted customer-based platform over the years.

Incorporated in 2005, Knight Intelligence and Forensics has been in the business of security consulting to overseas clients. In March 2008, it decided to enter the commercial investigation & security industry where a license is needed.

Then the two directors, Mr. Roy S Ramachandaran and Mr. Mathew Kurian, both company shareholders, applied and successfully got the license to do Investigation and Security Services to local clients.

Based in Singapore, Knight Intelligence & Forensics Pte Ltd provides security solutions to their local clients. The company’s objective has always been to provide effective, customer-focused security solutions.

“To achieve this, we constantly have open communication with the clients, identifying their wants and needs and the best way to solve their problems,” says Mr Ramachandaran, Knight Intelligence and Forensics’ Managing Director.

Humble beginnings
Knight started with five and now they are 25 strong, comprising of Mobile Investigation Team (MIT), Mobile Patrol Team (MPT), and Mobile Executive Protection Team.

Each team is headed by an experienced team leader, whose background is either in Police or Armed Forces. “We have a Mobile Investigation Team which within a short notice, a team of trained PI’s can be activated to handle a client’s urgent cases. We will at the same time give a legal setting to each case as a privilege,” Ramachandaran shares.

Our MPT also acts as a back up support team for MIT for the first 48 hours which is very crucial in any investigation. “Once the client have decided that we are the right team for their job, our Admin team puts up a Warrant to Act or Contract which spells out the tasks and conditions clearly based on the consultation of the client.

Once the green light is given, our MIT will immediately proceed with the investigation process and give regular updates to the clients,” he further elaborates.

Different strokes for different folks
They believe in the idea that there should be “Different strokes for different folks.”As a security consultancy firm, they recognize that customizing solutions is the best way to meet a client’s unique requirements.“ We will cater for different clients with different solutions to their consultations. On the long run, we were able to build a trusted customer-based platform,” Ramachandaran says.

Effectiveness along with completeness define a good security consultancy. Their knowledge of both international and local security leverages on modern technology in order to deliver the best security solutions. “I was able to set up a dedicated team of Mobile Patrol officers who will patrol and send returns to clients ASAP if they happen to find any discrepancy, during their regular visits to all our sites. This is our distinct advantage,” Ramachandaran shares.

However, all businesses have their fair share of challenges. Knight Intelligence and Forensics identify retaining trained manpower as theirs. In order to mitigate this, they introduced special benefits to outstanding officers. Ramachandaran adds that they also have profit sharing, birthday surprises, and monthly meetings followed by a good dine and wine where everyone speaks and listens with one another in order to build the team’s relationship dynamics.

Security requires commitment as well as resources. “As everyone knows, dedication is not an easy word. You need people who are motivated and need the passion for the job,” Ramachandaran says. “While actively managing our clients’ portfolio, we often go the extra mile in helping them. In return, they gave us testimonials of appreciation which really boost our confidence,” he adds.