Digital performance issues cost companies $4.19m in 2019

Organisations have suffered an average of five IT outages for the past year.

Dealing with digital performance problems cost Singapore companies 20% more in 2019 at $4.19m (US$3.04m) as IT teams spent 33% of their time on it compared to 30% in 2018, according to a survey by software intelligence company Dynatrace.

Organisations have suffered an average of five IT outages where user experiences, business revenues or operations were affected in the last 12 months.

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Chief information officers (CIOs) were most concerned about the threat to the existence of their business (62%) and reputational damage (55%) as businesses in Singapore transform into software businesses and move to the cloud.

Four in five expressed that they do not have complete visibility into application performance in cloud-native architectures, and 86% were frustrated that so much time is spent setting up monitoring for different cloud environments when deploying new services.

“Every company, in every industry, is transforming into a software business... The pressure of this “run-the-business” software performing properly has significant ramifications for IT professionals,” Dynatrace wrote.

Over four out of five or 84% of CIOs felt that IT performance could become extremely difficult to manage as enterprise cloud becomes grows more complex.

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Majority were already using or are planning to deploy microservices (90%), containers (88%), serverless computing (88%), PaaS (88%), SaaS (9%), IaaS (94%) and private cloud (96%) in the next 12 months, and the average mobile or web application transaction in Singapore crosses 38 different technology systems or components.