MSIG Insurance pioneers video interaction pilot programme for motor claims

The new tool allows survey agents launch a video call on their web browser through a simple link.

MSIG is the first general insurer in Singapore to foray into video technology to optimise their motor claims process, it revealed in an announcement.

With TrueSight Interactive Video tool, survey agents can launch a video call on their web browser through a simple link. A claim assessment is completed within minutes, instead of surveyors having to travel down or arrange a physical meetup, which may take two to four days. The technology offers remote camera control, annotation, and geolocation features, which cut costs and maximise efficiency of claims surveyors. Capable of recording high definition images in real time, the risk of fraud from remote surveys is significantly reduced through the video interaction technology.

“The use of video technology has digitally enabled our people to engage with our workshops and our customers more efficiently”, shared Jeremy Lian, senior vice president (Technical Services), MSIG Insurance.