CPF members’ data safe despite website glitch

Service centre operating hours will be extended.

Despite a technical glitch that affected the availability of some Central Provident Fund (CPF) online services, the CPF board assured members that the technical issues did not affect any account information.

“The Board assures members that the technical issues affected only the website layer. There is no impact on the Board’s back-end systems and databases, which means that all data, including members’ account details, are completely unaffected,” CPF said in its statement.

On Monday, November 30, the Board uncovered technical issues arising from the recent website upgrade which caused a wrong display of information in a few isolated cases.
It then decided to take the system offline as a safeguard and to conduct a full review of the system to understand the root cause and resolve this.

Since Wednesday, December 2, selected e-services catering to 70 percent of all online transactions have been made available to members, who can check and print their account balances, contribution history and transaction history.

To facilitate urgent queries and transactions, the operating hours of the CPF service centres and Call Centre have been extended. From December 7, the queue ticket issuance timing will be further extended from 5pm to 6pm on weekdays at its five service centres at Bishan, Jurong, Robinson Road, Tampines and Woodlands. 

Call Centre operating hours will also be further extended from 6pm to 7pm on weekdays.