UOB resumes full operation of bank branches

Customers visiting a branch are required to wear mask and follow safety protocols.

UOB has resumed full operations on all its branches with the reopening of its seven remaining shuttered branches, the bank announced. This concludes the final phase of UOB’s branch re-opening plan.

“Over the past two months since we began to gradually re-open our branches, traffic has steadily increased as customers come to speak with us for support on banking activities such as financial advisory and business needs,” said Benny Chan, head of channels, group channels and digitalisation, UOB.

Despite this, Chan encouraged customers to use UOB’s digital channels when possible to continue to combat the spread of COVID-19.

“Customers who need to visit our branches are also encouraged to make an appointment online and to tap our SMS queue service to minimise the time spent outside their homes,” he added.

The bank maintains its precautionary measures at all branches. Visitors are required to wear a mask, complete safety check-in and check-out procedures, undergo temperature screening and make health and travel declarations prior to entering a bank branch.

UOB has also applied a commercial grade self-disinfecting coating at high-touch areas including branch counters and meeting areas within its branches and at its ATMs.

This is in addition to increasing the frequency of cleaning at all branches, automated teller machines (ATMs) and auto lobbies, the lender stated.

All re-opened branches will continue to prioritise service for elderly and vulnerable customers during the first hour of banking operations.