Prudential to pay $100 to customers hit by GIRO deduction

Customers can expect it to be credited to their accounts by 3 June.

Affected Prudential Singapore customers will receive $100 apart from the refund for the GIRO deduction in their accounts, the company said in a statement.

All pertinent accounts have been fully refunded by 25 May, just 24 hours after the GIRO deduction incident.

“As soon as possible, we will reimburse you for any interest lost and other charges that you have incurred,” Prudential Singapore CEO Wilf Blackburn announced.

“Additionally, as a sign of our appreciation for your patience and support, we would like to extend $100 to each customer whose GIRO deduction date fell on 24 May 2018,” he added.

Customers hit by the sudden change in their accounts can expect the amount to be credited by 3 June.

Blackburn further assured their customers that their policies have not been affected in anyway.

According to a post by Prudential Singapore’s Facebook page, customers will be contacted through a text, e-mail, or letter regarding the $100 credit. Customers were also encouraged to email Prudential’s customer service regarding feedback or concerns.