Probe points to skimming operation: DBS

Following unauthorised withdrawals in Malaysia, investigations revealed about 400 customers have been affected.

DBS has contacted all customers whose account transaction history indicated that there had been an ATM transaction made in Malaysia, over the past few days, to confirm that indeed such a transaction was made.

If it was ascertained that an unauthorised ATM transaction has been made, the bank would compensate the customer in full within 24 hours. So far, as DBS is not aware of any new incidences, the total compensation amount is approximately S$500,000.

Going forward, the bank will alert customers should it detect any unusual activity on their accounts.

Meanwhile DBS revealed ATMs in Singapore could have also been compromised. The bank said:

While investigations are still underway, increasing evidence points to the unauthorised withdrawals as being part of a card skimming operation. Preliminary investigations at this stage reveal that two ATMs at Bugis street have possibly been compromised. We have identified the specific periods when the compromise could have taken place.

To safeguard customers who used these ATMs during this period, we have already de-activated their ATM / debit cards. These customers have been contacted and given the option of having their cards replaced on the spot at the branch, or couriered to them.