eCloudvalley eases cloud adoption, digital transformation complexities for customers

Its decade-long existence has been filled with innovation and rapid expansion as it invests in new regions.

Businesses in the ASEAN have started engaging in cloud adoption to enhance their database scalability whilst ensuring security, efficiency, and cost reduction. A report from market researcher International Data Corporation showed that Southeast Asia's cloud infrastructure revenue increased by up to 25% in 2022.

Although this venture has become more present, there is still a growing challenge for many in terms of educating employees to be more adept with cloud as well as strengthening the security of the cloud infrastructure.

These issues are addressed by leading global cloud solutions provider eCloudvalley. 

Founded in Taipei, Taiwan, in 2013, eCloudvalley helps organisations navigate the difficulties of cloud adoption and digitally transform their businesses. It works on the strength of over 800 people across 10 different countries in Asia and 10 different solution teams.

eCloudvalley has established a strong presence and reputation in the region over the course of its existence. From 2018 to 2023, eCloudvalley has been in a rapid expansion mode, investing in seven new regions and having a team of more than 300 talents.

According to Country Manager for Singapore, Alvin Fong, one of the key attributes for the company’s success in the ASEAN region is the localisation of its employees and managers who truly understand the local markets. “Having tailored local services and speaking the same language as our customers are crucial in maintaining a long-term customer relationship,” he said.

He also mentioned that having strong leadership and delivery helped them navigate the unique hurdles and market dynamics of each ASEAN country. “eCloudalley is always developing new customised solutions to meet specific demands of the market and will continue doing so,” Fong added.

A strong leadership

From a business perspective, Fong is responsible for expanding the company’s customer base, forging new strategic partnerships and continuously providing a positive customer experience. According to him, day-to-day engagement with employees, be it through thought leadership sharing or guidance, is always important in maintaining a positive company culture. 

Fong plays a pivotal role in maintaining relationships with Singaporean accounts. Over the years, he has made efforts to nurture these valuable client relationships. “I would summarise it as our obsession with our customers,” he said.

Fong and eCloudvalley are able to achieve this in tandem with eCloudvalley’s Customer Success Managers, who provide personalised services to each customer according to their priorities and needs.

This includes providing value-added services: continuous optimisation of customer security and cost management, as well as sharing the latest industry trends and best practices. “The feedback mechanism that we have in place allows us to quickly react when tackling customer’s issues,” Fong added.

How eCloudvalley manifests customer obsession  

People and culture are at the heart of eCloudvalley. The company has embraced similar leadership principles as AWS in the company, which allows it to speak the same language and working culture as AWS.

“eCloudvalley’s employees will always display a strong sense of bias for action and customer obsession in our day-to-day work. This, in turn, will develop a strong sense of trust with our customers and partners,” Fong said.

Such values have been proven with eCloudvalley’s assistance of one of the leading urban and infrastructure consulting firms headquartered in Singapore. With a global presence spanning 40 countries and an extensive network of 120 offices worldwide, its esteemed client has undertaken the acquisition of numerous subsidiaries and businesses. This endeavour has presented the organisation with the formidable task of consolidating and unifying financial reporting systems across these diverse entities, each operating with distinct ERP and finance platforms.

eCloudvalley assisted the customer in gathering all their finance data sources for AWS’s Datalake to be the single source of truth, using AWS’s Forecasting as machine learning prediction technology for their finance information.

“We were able to transform their data into actionable predictions for their P&L across different subsidiaries in a single dashboard on a real-time basis. This minimised the need for manual work by more than 70%,” Fong said.

As a prominent cloud technology enabler, eCloudvalley has also played a pivotal role in accelerating Getgo Technologies Pte. Ltd's architecture revamp.

Through its expertise in cloud solutions and innovative strategies, eCloudvalley has collaborated closely with Getgo to streamline and modernise its infrastructure. By leveraging cutting-edge cloud technologies and best practices, eCloudvalley has provided tailored solutions that align with Getgo's specific needs, ensuring scalability, security, and efficiency within their revamped architecture. Their collaborative efforts have facilitated a seamless transition, optimising operations, enhancing flexibility, and empowering Getgo Technologies to deliver superior services to its customers whilst staying at the forefront of technological advancements.

“eCloudValley has helped us accelerate our architecture revamp through both their managed services and their dedicated team of engineers. They have also helped develop our business by introducing us to their wide partnership circles.” says Malik Badaruddin, the CTO for Getgo Technologies.

Aside from Getgo Technologies, eCloudvalley is also a dedicated provider for Aleta Planet to help them migrate to the Cloud seamlessness, “eCV had demonstrated high competency towards our cloud migration to AWS. Prior to the migration, eCV cloud engineers conducted an analysis on our on-prem environment, gave wonderful recommendations and mitigation advice to ensure minimum disruption during the migration.” according to Jessica Toh, the Director for the organisation’s Group Channel Development and Marketing.

The company’s milestones have allowed it to achieve the highest status as an AWS Premier Consulting Partner, indicating its high level of expertise in AWS Cloud Solutions. It was further recognised as the AWS Consulting Partner of the Year from 2021 to 2023 for various ASEAN countries, as well as the ASEAN Specialized Partner and Services Partner of the Year.

As eCloudvalley approaches its 10th year in the industry, it remains committed to bringing outstanding digital transformation initiatives through its customer-centric mindset.