Cybercom revolutionizes operator efficiency and customer experience management

Find out how Cybercom aims to deliver excellent service to mobile operators with three main practices - mobile network quality, operational excellence, and green connectivity.

Mobile operators today face the challenge of having a constant need for increased data traffic, not to mention capacity being expensive. Also, 4G is being implemented throughout the region. So with new techniques come new challenges to roll out networks in an efficient way with high quality. With its global experience, broad expertise and attractive offerings, Cybercom is well positioned to help operators overcome these challenges and boost their performance regardless where in the lifecycle they are.

With the mission to “boost your performance in the connected world,” Cybercom offers a wealth of services helping its clients to optimize their investments from a financial and quality point of view with innovative thinking and global experience bringing best in class solutions benefitting from its global exposure, both from a technical and commercial perspective.

Connectivity management

Cybercom is a one stop shop for operators, providing services in all critical areas of an operator’s daily headaches. The company has four main business domains namely, connected engineering, connectivity management, digital solutions and secure connectivity. Cybercom designs and adds intelligence to products and devices, assures that connectivity is as efficient and manageable as is ever possible, and provides a future connected world with meaningful solutions.

With Cybercom’s unmatched expertise in these areas, the company has delivered services to companies such as Ericsson, Sony Mobile, TeliaSonera, Volvo, Volvo Car Corporation and many mobile operators in the region. Cybercom has 1,400 employees in seven countries, making it an excellent consultancy company to provide local and international companies with the tools to make their operations more efficient and develop new products and services to enhance their competitiveness. The investment-heavy connectivity management domain faces a number of unsolved dilemmas that needs innovation and solutions. Good thing Cybercom has the technical edge to help operators achieve financial benefits and improved customer experience. With Cybercom, customers can improve their revenues and reduce costs while getting exceptional customer experience. At Cybercom Singapore, the focus is on the mobile networks that makes or breaks the experience of a newdevice or service.

The company now targets mobile operators with three main practices: mobile network quality, operational excellence, and green connectivity.

Cybercom’s practices

By constantly ensuring mobile network quality, Cybercom addresses the needs to provide excellent quality of experience to its customers. The company recognizes that customer experience management is the best competitive strategy for operators to meet and exceed customers’ expectations so with proven expertise in performance management, Cybercom enables its clients to maximise revenue generation and customer loyalty. Its offerings include customer experience management, benchmarking, audit, and performance improvement.

Cybercom also delivers best practice services to improve efficiency by practicing operational excellence. The company’s operationally oriented service scope is aiming to recommend and implement ways of improving efficiency in termsof cost and time to market. As an independent third party, its sole interest is to maximize the operational and business KPIs for the client. Cybercom then offers vendor management, managed functions, connectivity business excellence, procurement support, and project management.

Pioneers in Green connectivity

Lastly, Cybercom prides itself to be one of the pioneers in green connectivity as it aims to be environmental friendly while saving significant cost. For markets with less reliable grid power or fully off-grid, power cost is substantial.

The Green Connectivity practice provides consulting services for optimising power consumption and cost in general, as electricity charges constantly increases, and especially for the off-grid part of the network through the most appropriate combination of battery, solar and wind power. With Cybercom, customers can achieve savings in the range of 3MUSD/year for as little as 100 replaced sites. Offerings include power management & optimization, site ROI management, and swap management.

Managing Director Conny Karlsson reckons Cybercom’s position as a forerunner ensures that their clients benefit from the latest innovations. “An example of this is our power management offering Green Connectivity, where we based on savings sharing address operators total power situation with a focus on lowering Opex and at the same time introducing environmentally friendly techniques,” says Karlsson.