Consumer mobile app and operations mobile app improve water services in Selangor, Kuala Lumpur and Putrajaya

Air Selangor bagged the Mobile - Utilities award in Malaysia Technology Excellence Awards 2021.

The winners for the Malaysia Technology Excellence Awards 2021 were announced today, and Pengurusan Air Selangor Sdn Bhd (Air Selangor) is proud to announce that we have won the award for the ‘Mobile - Utilities’ category, for the entry ‘Air Selangor Consumer Mobile Application & Operations Mobile Application’.

Banking on the future of Air Selangor’s Consumer Mobile Application (App), the win was awarded to our innovative cloud-powered platform where consumers can access real time updates on water services disruption, billing, payment, and highlights about water services in their community.

In 2020, over 1.78 million consumers downloaded the Consumer Mobile App via Google Play Store, Apple App Store ang Huawei Gallery. Users enjoyed its simplicity and convenience in monitoring water bills, making online payments, and experiencing user friendly customer service to address consumer enquiries.

Air Selangor has also ensured that our internal operations are as efficient, with the Operations Mobile Application (OMA) which consolidates and streamlines operational processes for the operations team.

OMA enables early detection and real-time recording of pipe leakage, provides work updates on site operations, facilitates preventive maintenance work, monitors land usage activities along the rivers for pollution investigation, coordinates the deployment of sensors for efficient leak detection, and manages water quality data.

OMA’s functionality and its availability on multiple platforms such as Google Play Store, Apple App Store and VMware AirWatch had received positive reviews from our internal users. The app is easy to navigate for management of processes and activities, helping Air Selangor ensures asset performance and undisrupted water supply.

With the support of OMA, Air Selangor has managed to achieve a Non-Revenue Water (NRW) target of 28.6 percent in 2020, exceeding the target rate of 29.2 percent set by Suruhanjaya Perkhidmatan Air Negara (SPAN).

Both mobile applications consist of modular design architecture, which is flexible for enhancement, enabling integration of more features in the near future for better performance and technological progressive opportunities. These mobile applications have indeed crystallised digital data for strategic business decision making to address consumers and operations needs for efficient water supply services.

Air Selangor foresees seamless integration and synergy between the Consumer Mobile App and OMA by 2022, thus when the operations team on site reports water disruption incidents in OMA, the update will be reflected in the Consumer Mobile App featuring real-time updates on water supply status.

From physical paper to digital smartphone applications, Air Selangor is moving towards being a digital driven organisation.

For more information visit Air Selangor’s website at www.airselangor.com.

Photo caption: The team behind the Air Selangor Consumer Mobile Application & Operations Mobile Application at the MTEA 2021 ceremony recently.