OCBC enables Singaporeans to directly view, pay tax in digital bank platform

Customers have the option to pay their tax balances in full or partially.

OCBC has collaborated with the Inland Revenue Authority of Singapore (IRAS), enabling its customers to view and pay their income and property taxes directly on the bank’s digital banking platforms.

Customers can now view their tax balance amounts and make tax payments immediately in the OCBC Financial OneView. This solution eases a common pain-point amongst taxpayers, who traditionally had to switch between the IRAS platform and OCBC’s platform to view their tax details and then make payments.

Customers can also decide if they wish to pay their tax balances in full or partially – both actions can be done via OCBC Bank’s digital banking platforms.
 
In addition, when it comes to property tax, customers can view their outstanding balances by searching for their tax reference number or postal code.  
 
The new tax feature in OCBC’s digital banking platform came about after more than 500 hours of customer experience lab sessions, the bank shared. A total of 80 customers across different life stages and profiles were reportedly involved in the sessions in order for OCBC and SGFinDex to determine how they can best help in customers’ financial planning journeys.
 
Customers reportedly preferred having “one-stop solutions” where they can view their tax balances and complete their tax payments within a single touchpoint, without the need to toggle between multiple apps and websites, the lab sessions found.