Singapore Changi Airport second best airport in the world

Seoul Incheon Airport remains on top for the seventh straight year in 2011 while Hong Kong International is no longer at the third post.

Beijing Capital Airport placed third in the Best Airport Worldwide category at the 2011 ASQ Awards, completing a clean sweep by Asian airports in this category, says Airports Council International.

In commenting the results, ACI Asia-Pacific Regional Director, Mrs. Patti Chau says, “Iwish to extend my congratulations to all the airports being recognized in the 2011 ACI Airport Service Quality Awards. This marks the seventh year in a row that Seoul Incheon International Airport has been named Best Airport Worldwide. Asia-Pacific airports have continued their success in demonstrating their commitment to customer service excellence and received the passengers’ vote of confidence. The 2011 result is very impressive as over 75% of the recognized airports are from the Asia-Pacific and Middle East region.”

For complete listing of the results, please refer to this link: https://www.airportservicequalityawards.com

ASQ Award is an annual award recognizing airports on their customer service. The awards are based on results of the overall satisfaction of departing passengers.

ASQ Survey bills itself as the world’s leading airport customer satisfaction benchmark program with over 190 airports in more than 50 countries surveying their passengers every month of the year.17 Asia-Pacific airports have joined ASQ in 2011 and a total of 69 Asia-Pacific airports have joined the program since 2006.