Singapore Airlines simplifies passengers' check-in experience

Singapore Airlines partners with Changi Airport in delivering Passenger Reconciliation System that streamlines check-in procedures.

Singapore Airlines customers who check in online and travel without check-in baggage can now look forward to a streamlined check-in experience, with the Airline partnering Changi Airport Group to introduce the Passenger Reconciliation System (PRS) for its flights at Terminals 2 and 3 from 1 June.

Currently, customers with self-printed boarding passes are required to present their travel documents at the check-in counters for verification and endorsement. This is the case even for customers who travel without check-in baggage. Only after all documents have been verified can customers then proceed to the immigration access point.

With PRS, customers departing Changi Airport without check-in baggage can proceed directly to the immigration access point, where security officers with 2D barcode scanners will verify their self-printed boarding passes.

Customers who have visa or credit card verification requirements will, however, still need to present their documents at the check-in counters first. These customers should proceed to the designated self-service counters at Row 9 in Terminal 2 and Row 4 in Terminal 3.

To ensure a smooth travel experience, customers are advised to arrive at the airport at least 40 minutes before the scheduled time of departure.

Presently, close to a quarter of Singapore Airlines’ customers check in online and over a third of these customers print their own boarding passes. These numbers have increased significantly over the years and PRS is one way through which the Airline aims to enhance the travel experience for this growing segment of customers.