SIA extends training programmes to external businesses

The airline began offering training in September with Khoo Teck Puat Hospital.

Singapore Airlines (SIA) announced that it will offer training programmes to external businesses and organisations through its new arm Singapore Airlines Academy.

Courses to be offered include Service Excellence and Leadership, Handling Challenging Customers, and Innovation Programme and Playbook, amongst others

Training packages can be customised for the requirements of individual companies and organisations, SIA said.

Training will be conducted by SIA trainers who are certified instructors and facilitators with practical front-line experience.

For Singapore Airlines senior vice president Vanessa Ng, offering training programmes will help Singapore’s goal of upskilling the country’s workforce.

“The Singapore Airlines Academy is also a strategic move for the SIA Group, and has the potential to add a new source of revenue in the coming years,” she added.

The airline began offering external training in September 2020 on a customised training programme with Singapore-based Khoo Teck Puat Hospital for its patient care officers.