SIA and SATS renew aviation services contracts for next five years

The contracts cover inflight catering, cabin and cargo handling, as well as services for Scoot.

Singapore Airlines (SIA) and SATS jointly renewed a suite of aviation services contracts for the next five years, an announcement revealed.

Starting 1 April, SIA and SilkAir contracts have a five-year tenure with an option to extend for another five years, encompassing inflight catering and cabin handling, passenger and ramp handling, cargo handling, aircraft interior cleaning, aviation security and laundry services. The new contract will also include the provision of aviation security services for Scoot.

SATS has created dedicated teams for SIA with digital ground handling systems that are integrated with Singapore Changi Airport. “Key touchpoints during the customer journey are analysed by both companies, using data analytics to find opportunities to improve service and personalisation in F&B offerings for example,” the two firms said in a joint statement.

In addition, the companies are working together on a joint sustainability roadmap to mitigate the impact on the environment and meet the demands of increasing air travel. Details will be announced as initiatives are rolled out.