Scoot trials new digital initiatives for COVID-19 pre-departure tests

It is aimed to improve customers’ travel experience.

Singapore Airline’s low-cost arm Scoot is set to trial two new digital initiatives which will offer customers a one-stop solution for COVID-19 pre-departure tests (PDTs) and a more seamless process when verifying test results.

The airline has announced that a complimentary online portal will allow customers departing from Singapore, Indonesia, and Hong Kong to book PDT appointments with recognised and accredited partner clinics, make payments for the tests, and receive the results digitally within 36 hours.

PDT results obtained through the portal have QR codes which can be authenticated digitally. Through a secured scanning of the QR codes, agents can determine the authenticity of COVID-19 results, which is expected to improve customers’ travel experience.

“We hope our customers can be assured of a more convenient, efficient and reliable experience when they travel with us,” Scoot CEO Campbell Wilson said. “These, among other initiatives by Scoot, not only support the gradual reopening of borders with robust safeguards in place, but also aim to meet customers’ expectations in a post-COVID world.”

The portal may be accessed via Scoot’s website or mobile app during and after booking flights.