Changi unveils trial do-it-yourself services with Jetstar Asia

Bag check-in, tag, and drop got automated.

Slow-moving lines may soon be a thing of the past with Changi Airport’s recently launched self-service initiatives. The new service will allow passengers to check-in, tag and drop their bags using automated self-service counters.

In a statement released Friday, the Changi Airport Group announced that two self-bag-drop units and four self-check-in kiosks have been fitted alongside the Jetstar Asia check-in counters in Terminal 1.

The program’s trial period will run until August 2014, and passengers on selected Jetstar flights are invited to use these self-service options.

The initiative is part of the Fast and Seamless Travel at Changi (FAST@Changi) programme.

Here’s more:

The automation of the check-in process will see productivity gains, better use of resources, enhanced operational efficiency and long-term cost savings. This allows airlines to better optimise their resources to serve their passengers. Groundhandling agents can focus on providing more personalised forms of service.

For the passenger, the entire self check-in sequence – including printing of boarding pass and bag tags, and tagging and dropping off of baggage – is done in a matter of minutes.

The time taken is expected to be reduced as travellers gradually gain familiarity with this mode of processing given the growing use of self-service options in airports around the world. With the full roll-out of FAST@Changi, passengers will eventually be able to check-in for their flight at their own convenience and with greater flexibility.