CAAS to inject $35m to boost productivity, tech adoption at Changi

The airport apron will be equipped with WiFi.

Travellers to Changi Airport will be greeted with more self-service kiosks in coming years, in line with the Civil Aviation Authority of Singapore's (CAAS) $35 million push to boost technology adoption and productivity at the airport.

CASS will inject $15 million over the next four years to encourage airlines to adopt self-service passenger processes. It will award grants, valued from $400,000 to $2.5 million, to airlines to offset costs involved in implementing self-service initiatives such as check-in kiosks, bag drop systems, and self-boarding gates.

CAAS and Changi Airport Group (CAG) will also invest more than $20 million to drive the Smart Apron initiative over the next six years.

CAG will be installing an airport-wide WiFi communication network in the apron area, covering all aircraft stands at Terminals 1 to 4 as well as remote and cargo aircraft stands.

Ground staff will have access to real-time data and work instructions, reducing information search time and allowing them to respond quickly
to operational change.

“The funding support CAAS has committed for the two programmes will augment CAG’s ongoing efforts at enhancing operational efficiencies and passenger convenience at Changi Airport. CAG has been consulting closely with our partners to map out their needs based on a broader Wi-Fi scope at the airside. This will realise greater efficiencies in existing areas such as aircraft servicing, while enabling new capabilities like location tracking and video streaming," said Lee Seow Hiang, Chief Executive Officer of CAG.